Withdrawal Process

If you intend to withdraw your child from DAA, please follow the below process

If you intend to withdraw your child from DAA please follow the below process:

1. Log in through OASIS

Please complete the online transfer through GEMS OASIS system https://oasis.gemseducation.com/General/Home.aspx using your GEMS username and password. If you do not recall your password, you are able to click “reset password” and a temporary password will be sent to the primary email that we have on record. If you continue to have difficulty with logging in, and require a password reset, any member of our Front of House team will be able to reset your password and provide you with new credentials.

2. Clear all Accounts

During the last two weeks prior to your child’s withdrawal from school, please ensure that all accounts are clear. This means returning all library and text books, returning the family passes, returning any IT equipment or musical instruments and ensuring outstanding fees are cleared in all departments. Please note, that we will not be able to issue a withdrawal package unless all accounts are cleared. If you have questions about what remains outstanding, please contact registrar_daa@gemsedu.com.

3. Request a Transfer Certificate (if applicable)

Transfer Certificates (TC) are now issued from KHDA. If your subsequent school is requesting an attested Transfer Certificate please contact our Government Relations Executives:

Soheir Mohamed S.MOHAMED_DAA@gemsedu.com
Lina Daqqaq l.daqqaq_daa@Gemsedu.com

A payment of AED 126 is required to issue an attested TC. The payment can be made by visiting our accounts department and presenting our GREs with a proof of payment. Please note that the attested TC from KHDA will take 2-3 working days to process.

4. Collect Documents

If the student account has been cleared, the transfer documentation will be available on the last date of attendance. You are welcome to collect these documents from the Registrar’s office on between 8:30am-4:30pm during regular working days. Please understand that we will not be able to release any documentation prior to the last date of attendance.  


If you know that you will be moving abroad before the documentation is expected to be available, please make arrangement either for someone to collect these documents on your behalf OR visit our accounts office to pre-arrange for a DHL envelope at a cost of 126AED. Please complete the delivery address on the envelope and submit the envelope to our Admissions Office. Once the documents are available, we will ship the envelope and send you and email with your tracking number.

Documents which are included in the Transfer Package include the following:

  • Enrollment letter (1 copy stamped)
  • School Grade Reports KG1-G5 (2 copies stamped for each grade since date of
  • joining)
  • School Grade Reports and Transcripts G6-G12 (2 copies stamped report for each grade since date of joining)
  • Student Health file (1 original file)
  • Attested KHDA Transfer Certificate (subject to request and payment)

For further clarification, please do not hesitate to contact our Admissions office at registrar_daa@gemsedu.com. 

Kind regards,

DAA Admissions Team