Withdrawal Process

If you intend to withdraw your child from DAA, please follow the below process

If you intend to withdraw your child from DAA please follow the below process:

1. Log in through OASIS

Please complete the online transfer through GEMS OASIS system https://oasis.gemseducation.com/General/Home.aspx using your GEMS username and password. If you do not recall your password, you are able to click “reset password” and a temporary password will be sent to the primary email that we have on record. 

If you continue to have difficulty with logging in, and require a password reset, any member of our Front of House team will be able to reset your password and provide you with new credentials.

2. Clear all Accounts

During the last two weeks prior to your child’s withdrawal from school, please ensure that all accounts are clear. This means returning all library and text books, returning the family passes, returning any IT equipment or musical instruments and ensuring outstanding fees are cleared in all departments. Please note, that we will not be able to issue a withdrawal package unless all accounts are cleared. If you have questions about what remains outstanding, please contact registrar_daa@gemsedu.com.

3. Request a Transfer Certificate (if applicable)

Transfer Certificates (TC) are now issued from KHDA. If your subsequent school is requesting an attested Transfer Certificate please contact our Government Relations Executive:

Soheir Mohamed S.MOHAMED_DAA@gemsedu.com

A payment of AED 126 is required to issue an attested TC. The payment can be made by visiting our accounts department and presenting our GRE with a proof of payment. Please note that the attested TC from KHDA will take 2-3 working days to process.

4. Transfer Documentation

Documents will only be prepared on request.  If you are in need of any transfer documentation, please inform the Admissions Office of your requested documents 2 weeks in advance.  If the student account has been cleared, the transfer documentation will be available on the last date of attendance. You are welcome to collect these documents from the Registrar’s office on between 8:30am-4:30pm during regular working days. Please understand that we will not be able to release any documentation prior to the last date of attendance.  

TRANSFER PROCESS

If you know that you will be moving abroad before the documentation is expected to be available, please make arrangement either for someone to collect these documents on your behalf OR visit our accounts office to pre-arrange for a DHL envelope at a cost of 126AED. Please send an email to registrar_daa@gemsedu.com attaching your receipt and delivery address.  Once the documents are available, we will ship the envelope and send you an email with your tracking number. 

For further clarification, please do not hesitate to contact our Admissions office at registrar_daa@gemsedu.com. 

Kind regards,

DAA Admissions Team